Shared, Reseller, Semi-Dedicated, WordPress Hosting Services:

Uptime: Host4Geeks LLC guarantees a 99.9% network and server uptime. If in any given month we fail to meet this guarantee a credit may be issued to a Host4Geeks customer.

The following requirements must be met while claiming credits:

• Your account must be in good standing. (No overdue invoices / pending cancellations / abuse reports.)
• You must submit a ticket through our client portal to the billing department
• All requests must be submitted within 5 days of the reported downtime
• All requests must contain a ticket ID or announcement notification of the service interruption

SLA Credit will be generated as follows based on your monthly renewal price:

99.9% – Guaranteed
99.8% to 99.5% – 20% credit
99.4% to 99% – 40% credit
98.9% to 98.5% – 60% credit
Below 98% – 100% credit

Downtime for the following events shall not be accounted for:

• DDoS Attacks
• Scheduled downtime or planned maintenance
• Interruption of service due to unpaid invoices, abuse notifications and violations of TOS
• ISP or local connection problems
• Customer-controlled downtime
• Natural Disasters or events beyond the control of Host4geeks LLC

Unmanaged VPS Managed VPS & Odoo Hosting Services:

Uptime: Host4Geeks LLC guarantees a 99.9% network and server uptime. If in any given month we fail to meet this guarantee a credit may be issued to a Host4Geeks customer.

The following requirements must be met while claiming credits:

• Your account must be in good standing. (No overdue invoices / pending cancellations / abuse reports.)
• You must submit a ticket through our client portal to the billing department
• All requests must be submitted within 5 days of the reported downtime
• All requests must contain a ticket ID or announcement notification of the service interruption

SLA Credit will be generated as follows based on your monthly renewal price:

99.9% – Guaranteed
99.8% to 99.5% – 20% credit
99.4% to 99% – 40% credit
98.9% to 98.5% – 60% credit
Below 98% – 100% credit

Downtime for the following events shall not be accounted for:

• DDoS Attacks
• Scheduled downtime or planned maintenance
• Interruption of service due to unpaid invoices, abuse notifications and violations of TOS
• ISP or local connection problems
• Customer-controlled downtime
• Natural Disasters or events beyond the control of Host4geeks LLC
• Internal services such as MySQL, Apache, PHP, etc.

Unmanaged and Managed Dedicated Servers:

Hardware Replacement: Hardware replacement will occur within 6 hours from your report of a problem. Host4Geeks will refund 5% of the Fee for each additional 2 hours of down time (up to 100% of your Fee).

Uptime: Host4Geeks LLC guarantees a 99.9% network and server uptime. If in any given month we fail to meet this guarantee a credit may be issued to a Host4Geeks customer.

The following requirements must be met while claiming credits:

• Your account must be in good standing. (No overdue invoices / pending cancellations / abuse reports.)
• You must submit a ticket through our client portal to the billing department
• All requests must be submitted within 5 days of the reported downtime
• All requests must contain a ticket ID or announcement notification of the service interruption

SLA Credit will be generated as follows based on your monthly renewal price:

99.9% – Guaranteed
99.8% to 99.5% – 20% credit
99.4% to 99% – 40% credit
98.9% to 98.5% – 60% credit
Below 98% – 100% credit

Downtime for the following events shall not be accounted for:

• DDoS Attacks
• Scheduled downtime or planned maintenance
• Interruption of service due to unpaid invoices, abuse notifications and violations of TOS
• ISP or local connection problems
• Customer-controlled downtime
• Natural Disasters or events beyond the control of Host4geeks LLC
• Internal services such as MySQL, Apache, PHP, etc.